Privacy Policy

The law protects the confidentiality of the issues discussed between the counsellor and the client. Confidentiality is being taken seriously and discussing or releasing client’s information to any individual, agency or corporate can only be done when requested by the client through a signed authorization form or if the client intends to do harm to self or others.

Please be reminded that the counselling sessions done in the cyberspace cannot be guaranteed its confidentiality. However, therapist will be upholding the best practice to its maximum quality in encouraging the confidentiality being protected.

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Limitation

Client is being reminded that online counselling has its own limitation as below:

• Lower security in ensuring the protection for confidentiality.

• Therapist may not be able to maximize the skills usage in order to help client to its maximum capability.

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Terms & Conditions​

1. Client must be at least 18 years old. If client is within the age range of 13 – 17 years old, guardian approval is needed to this service.

2. Client is not experiencing emergency care.

3. The online counselling session provided by therapists at MY Safe Space is only limited to videoconferencing. 

4. Fee is to be paid up upon confirmation of the appointment which takes place at least 24 hours before the session. As therapist has booked the time slot for the client, cancellation without prior notice results in forfeiting the fees paid. Amendment to the appointment must be made with the therapist at least 24 hours prior to the session after which client is subjected to penalty.

5. The therapist reserves the right to refuse online counselling services if client failed to comply with the terms and conditions provided or when the issues discussed have exceeded the expertise of the therapist.